COMPASSIONATE SUPPORT THROUGHOUT THE PATIENT JOURNEY
Mr Manolis Heliotis understands that it can be a very stressful time for patients undergoing treatment. To this end, he has a highly trained and empathetic team poised to support his patients throughout their journey.
There are often 3 distinct phases to a patient’s journey. Firstly, the initial consultation will take place. If it is a significant in-patient procedure Manolis Heliotis often sees patients several times prior to operating to ensure patients are adequately informed and prepared for any procedure. Secondly, the Surgical Procedure Phase and immediate after care until discharge and thirdly, but just as vital and important, the Aftercare Phase.
- The Initial Consultation Phase – This is the initial and first step of the process. The patient or their referring practitioner will make contact with Manolis Heliotis’s office. An appointment for the initial consultation will be arranged by one of our team members with the patient. Mr Manolis Heliotis will then listen to the patient’s concerns and together a treatment plan will be devised. As required Manolis and his team will coordinate any required further investigations such as X-rays or scans. The entire process is discussed with the patient.
- The Surgical Procedure Phase – Once the patient is happy with the information given and ready to proceed, surgery will be arranged. Manolis’s team, including his consultant anaesthetists, will support the patient during the entire process. Follow-up appointments will be arranged between the patient and the team, and all further questions and concerns can be dealt with his excellent office team or the supportive ward staff of the hospital.
- Aftercare Phase – The period after the surgery is important to both Manolis and his team and in particular to the patient. Follow up arrangements vary by procedure and are organised with you and his office on discharge. Patients are encouraged to contact the office team during hours and the hospital ward staff after hours if they have any concerns during the recovery period.
Manolis Heliotis and his team endeavour to support patients throughout their journey. Manolis is dedicated to clinical excellence whilst striving to provide compassionate care throughout the entire process.